Head of Guest Experience - London

Facilities Management
Ref: 104 Date Posted: Friday 05 Jul 2019
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Head of Guest Experience

We are recruiting for a Head of Guest Experience on behalf of our client. This position is based in Central London. As a Head of Guest Experience you will be supporting the leadership team with the delivery of their vision and have overall responsibility for introducing brand standards across our client’s accounts.  You will also work closely with their Learning & Development / Business Development teams offering your expertise and support when required.  This is an excellent opportunity for someone who is looking to join a fantastic organisation.

Essential Responsibilities

  • Create and develop a strong understanding of our client’s customer objectives and identify and how to support the teams to achieve our client’s expectations
  • Proven track record of successfully overseeing brand standards and ensuring that they are being delivered across the company
  • Support the L&D team in the development of the training programmes
  • Support the sales team and attend networking events when required
  • Work closely with the MD as part of the leadership team

Essential Skills

  • Ability to proactively plan strategically, prioritise tasks and lead a team or project
  • Responsible for financial planning including budgets
  • Business development/sales support and previous experience in presenting solutions to customers
  • Understanding of customer/client journey and deliver across the board
  • Strong oral and written communication skills
  • Strong interpersonal and leadership skills
  • Business continuity planning

Package – £60-£80K + pension / medical

Apply by clicking on the link 

Due to the volume of applications anticipated for this role, if you do not have a response from us in 7 days, please assume that your application has not been successful on this occasion. Please note that if you apply for this vacancy, then you have given permission under Data Protection (GDPR) for us to share selected details with our clients for their related jobs. This will be the only the notification you will receive regarding this, and we take the receipt of your CV as your permission to proceed with your application