Night Receptionist - Hotel - Central London

This vacancy is now closed
Hospitality
Ref: 50 Date Posted: Thursday 05 Jul 2018
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We are recruiting on behalf of our client for a Night Receptionist to work in a Georgian townhouse hotel located in the heart of London's Bloomsbury district. The position is based on working  12 hours shifts, 4 on and 4 off. The shift starts at 8:00 pm and finishes at 8:00 am on a rota basis and will include weekends and bank holidays. The salary for this position is £23-25K with excellent benefits package, based in Central London.

Role

We are looking for someone who has either worked within a 3-4 star hotel or serviced apartments environment. The overnight receptionist must be a professional and enthusiastic and dynamic person with previous front of house/reception experience.  A dynamic person who will be the face of our establishment, helping to create an environment that makes our client's guests feel at home and keen to return.  They will be well presented with strong communication and interpersonal skills. 
 

Essential Responsibilities

  • To welcome guests and visitors and ensure that excellent customer experience is given at all times

  • Responsible for carrying out all necessary operations when guests arrive i.e. check in / check out

  • Carry luggage to guests rooms using stairs 

  • Manage invoicing and payment either cash  or credit cards

  • Check the room report and keep housekeeping team informed of any changes

  • Ensure that switchboard is answered in a professional timely manner

  • Assist in taking reservation when needed

  • Assist visitors/guest with luggage when required

Essential Skills

  • Strong oral and written communication skills

  • Passionate about providing delivering exceptional customer service

  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary

  • Provide assistance to other team members and departments to contribute to the best overall performance of the team

  • IT literate including Microsoft Outlook and Portfolio or similar hotel booking systems 

The package

This is an amazing opportunity, salary between £23-£25K with excellent benefit package

If you are interested in this role, apply today.

Due to the volume of applications anticipated for this role, should you not have a response from us in 7 days, please assume that your application has not been successful on this occasion