Reservation Agent - London

This vacancy is now closed
Ref: 70 Date Posted: Friday 14 Dec 2018
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Elton Recruitment is recruiting on behalf of our client for a Reservation Agent to work in a 60+ plus bedroom townhouse hotel. Our client is situated in one of London's historic estates in the heart of Bloomsbury,  We are looking for someone who has either worked within a 4-star hotel or serviced apartments environment and has experience working in reservation team. This role is to cover maternity leave (9-12 months) This position will primarily be Monday-Friday. This is an excellent opportunity for someone who is looking to enhance their career and join a fantastic company. Competitive salary with excellent benefits package.

Key Responsibilities

  • To deal with reservation queries in a professional, efficient and friendly manner, and ensure all processes are done according to the Hotels policies.   
  • Contribute to the profitability of the Hotel by ensuring all upselling opportunities are converted both within the hotel
  • Maintain and improve consistent standard of service while creating a working environment that supports the hotel values
  • To open the reservations office and ensure it is ready for business
  • Ensure customer service exceeds expectations and communication is clear and concise to all customers, internal and external. 
  • Ensure that ‘no shows’ reservations are processed and all arrivals are checked and correct, including payment details and billing.
  • To ensure that all reservations are allocated to the appropriate bedroom
  • Compile a list of housekeeping request for each day for the housekeeping team to action
  • To monitor VIP's, and special guests booked in the hotel and ensure any special requests carried out and where necessary appropriate staff are notified of their stay
  • On the direction of the Reservations Manager update daily rates on the PMS and any other OTA’s
  • Ensure all bookings are processed accurately, efficiently and to chase provisional individual and group reservations

Preferred Requirements

  • Previous experience working in either a small 4-star hotel or serviced apartments environment is preferred
  • Computer literate in Microsoft Word / Excel / Office
  • Knowledge of property management systems
  • Ability to effectively communicate and in a clear, concise and professional manner in both verbal and written form

Compensation and benefits: Competitive Salary (£23K)  with benefits, start date mid-January.